Flooded entryway inside a home with water across the floor

Homes, townhomes, and rentals · Denton County

Residential Water Damage Restoration in Denton, TX

Residential water damage restoration takes your home from the moment water hits the floor to the day the last baseboard is painted. In Denton TX, our crews handle the emergency drying, your belongings, the insurance paperwork, and the rebuild, so you are not juggling four contractors while living in a damaged house.

24/7 live dispatcher
Drying and rebuild, one team
Contents pack-out
Free estimates

Call (940) 274-9880 Free Estimate

My house has water damage. What happens now?

Short answer: stop the water, call your insurer and a restoration company, and let the house be dried before anyone talks about new floors. Home water damage restoration is two jobs in a row. First comes mitigation, which removes water and dries the structure. Then comes repair, which rebuilds what had to be removed.

Most homeowners have never been through this, so the process feels confusing. This page walks through the whole homeowner journey: the first hour, the drying days, what happens to your furniture and photos, whether you can stay at home, how the claim works, and what the rebuild looks like.

We serve homes across Denton County, from older neighborhoods near downtown Denton to newer subdivisions in Little Elm, Northlake, and Justin.

HOME

Signs you need help

When a leak becomes a restoration job

Call right away if you see

Standing water on carpet, hardwood, or tile.
Water coming through a ceiling or light fixture.
Soaked carpet that squishes a few feet from the source.
Sewage or toilet backflow of any size.
Water that sat overnight or over a weekend.

Hidden signs worth checking

Baseboards that are swelling, splitting, or pulling away.
Paint that bubbles or peels low on a wall.
Hardwood with raised board edges (cupping).
A musty smell in a closet or under a sink.
A water bill that jumped with no reason.

The homeowner journey

From the first call to a finished home

Typical timing for a clean-water leak in one or two rooms. Bigger or dirtier losses take longer.

First 15 minutesShut off the water, cut power to wet rooms if safe, take photos, and call us at (940) 274-9880. We aim to be on site in about 60 minutes in most of Denton County.
Hours 1 to 4We inspect with moisture meters and a thermal camera, set the water category, extract standing water, and move or block up furniture.
Day 1Wet pad, baseboards, and drywall that cannot dry in place come out. Dehumidifiers and air movers start. You report the claim if you have not already.
Days 2 to 5We check moisture every day and adjust equipment. The adjuster may visit. We send photos, readings, and an itemized estimate.
Dry dayReadings match unaffected areas. Equipment leaves. We sign off on the mitigation and move to the rebuild scope.
Weeks 1 to 4Drywall, texture, paint, baseboards, cabinets, and flooring. Timing depends on the scope, material orders, and any permits.

Right now

What to do before our crew arrives

Find the main shutoff. Usually near where the water line enters the house or at the meter box by the street. Close the fixture valve if the leak is at a toilet, sink, or appliance.
Protect people and pets. Keep them out of wet rooms, especially with dirty water or sagging ceilings.
Move small valuables. Photos, papers, electronics, rugs, and anything on the floor go to a dry room.
Don’t use a household vacuum on water, and don’t plug in anything that got wet.
Keep damaged items. Your adjuster may want to see them. Photograph before you throw anything away.

Interior wall with peeling paint and damaged plaster from a water leak — Peeling paint low on a wall often means water wicked up from the floor.

STEPS

Our process

Our residential water damage restoration process

Inspect

We find where water went, not just where it started. Moisture meters and thermal imaging trace it under cabinets, into wall cavities, and across the slab.

Extract and protect

Standing water comes out first. Furniture gets lifted on blocks or moved. Floors outside the work area get protection.

Remove and treat

Materials that cannot dry are removed: wet pad, swollen baseboards, drywall below the wick line, wet insulation. Antimicrobial is applied where needed.

Dry to standard

LGR dehumidifiers and air movers run until readings match dry parts of the house. We log readings daily, following IICRC S500.

Rebuild

Drywall, texture matching, paint, trim, cabinets, and flooring. One crew, one schedule, and no gap between drying and repair.

Decisions you will face

What can be saved in a water-damaged home

It depends mostly on the water category and how long materials stayed wet.

Material	Clean water (Category 1), caught fast	Gray water (Category 2)	Black water (Category 3)
Carpet	Often dried in place	Sometimes cleaned and saved	Removed
Carpet pad	Sometimes dried	Usually replaced	Removed
Drywall	Often dried if not swollen	Cut out where wet	Flood cut, usually 2 ft or above the water line
Hardwood	Often dried with mats; may still cup	Case by case	Usually removed
Particleboard cabinets	Often swell and need replacement	Replaced	Replaced
Upholstered furniture	Often cleaned	Professional cleaning, case by case	Usually discarded

Your belongings: contents cleaning and pack-out

Furniture, rugs, books, clothes, and photos are part of the loss too. For small jobs, we move contents to a dry room and block up heavy pieces. For bigger losses, or when rooms need demolition and rebuild, we do a contents pack-out: we photograph and inventory each item, pack it, and move it out for cleaning and storage until the rooms are ready.

The inventory does double duty. It tracks where your things are, and it becomes the contents list for your insurance claim, with notes on what was cleaned and what could not be saved.

Can we live at home during the work?

Many families do. With a clean-water leak in one part of the house, you can usually stay while equipment runs. Expect noise, extra heat, and cords in walkways for a few days. Keep kids and pets away from the equipment and do not unplug anything.

Moving out for a while makes sense when the kitchen or only bathroom is torn out, when there was sewage, when someone in the home has breathing concerns, or during heavy demolition. If your policy includes additional living expenses (loss of use) coverage, it may help pay for a hotel or rental while the home is not livable. Ask your adjuster early.

Denton County homes

What causes residential water damage around Denton

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Freezes

Hard freezes are not common here, which is why homes are not built for them. Winter Storm Uri in February 2021 burst pipes in attics and exterior walls across the county.

Burst pipe water damage

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Spring storms

Hail and wind open roofs, and heavy rain finds every gap. Denton averages about 37.7 inches of rain a year, much of it in spring storms.

Storm damage restoration

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Attic water heaters and AC

Many North Texas homes put the water heater or AC air handler in the attic. A failed drain pan or condensate line leaks straight into the ceiling.

Appliance leak restoration

Soil plays a role too. Much of Denton County sits on black clay that swells when wet and shrinks in drought. Seasonal slab movement can stress plumbing under the foundation, and a slab leak can wet flooring for weeks before it shows. If your floor feels warm in one spot or your water bill jumped, ask a plumber about a leak test.

Insurance for home water damage restoration

The Texas Department of Insurance explains that most home policies cover the sudden and accidental release of water, such as a burst pipe or a failed supply line. They usually do not cover continuous leaks, and they do not cover floods. Mold removal is usually covered only as part of repairing damage from a covered event. Foundation and slab damage is often an optional endorsement.

Your deductible applies, and coverage always depends on your policy. We can work directly with your insurance company, meet the adjuster, and supply photos, daily moisture logs, and an itemized estimate. Try the insurance claim coverage estimator to see how your deductible and limits may play out.

What does it cost?

Cost depends on how many rooms are wet, the water category, how long it sat, what flooring and cabinets you have, and the size of the rebuild. The water damage cost calculator gives a rough range, and our on-site estimate is free.

Finished living space rebuilt after water damage restoration — The rebuild is part of the job, not an afterthought.

DIY cleanup or a professional crew?

Situation	DIY can work	Call a pro
Small clean spill on tile or vinyl	Yes, if dried the same day	If it went under the flooring
Wet carpet in one room	Rarely; pad holds water	Yes, to extract and check the pad and subfloor
Water in walls or ceilings	No	Yes, it needs meters and wall cavity drying
Toilet overflow, sewage, floodwater	No	Yes, contamination and protective gear
Anything wet more than 48 hours	No	Yes, mold risk is real

How to choose a home water damage restoration company

You will be letting this crew into your home for days, and their records will shape your claim. Ask these questions before you sign anything, whether you call us or someone else:

Are your technicians IICRC certified? The IICRC S500 standard is the industry reference for water damage drying.
Will you take and share moisture readings every day? You should see numbers, not just hear “it’s dry.”
Who does the rebuild? A gap between drying and repair can leave you with open walls for weeks.
How do you handle the insurance side? Look for photo reports and itemized estimates, and be careful with any contract that signs over your claim rights.
What is removed, and why? A good crew explains each tear-out decision in plain terms.

Renting? Tell your landlord or property manager in writing right away. The owner’s policy usually covers the building, and your renters policy may cover your belongings and hotel costs.

Service area

Home water damage restoration in every city we serve

Helpful reading: what Denton homeowners should do after a flood and water damage problems in older Denton homes.

Commercial Water Damage RestorationOffices, retail, restaurants, multifamilyLearn more

Water MitigationExtraction, drying, moisture controlLearn more

Burst Pipe Water DamageFrozen, slab and supply line breaksLearn more

FAQ

Homeowner questions about water damage

My house flooded. Who do I call first in Denton?

If there is any danger from electricity or gas, call 911. Otherwise, stop the water, then call a restoration company to start extraction and your insurance company to open a claim. You can call us 24/7 at (940) 274-9880 and we can help with the claim steps.

How long does residential water damage restoration take?

Drying usually takes about 3 to 5 days. The rebuild adds anywhere from a few days for baseboards and paint to several weeks for cabinets and flooring. We give you a written schedule once the scope is set.

Do I have to use the restoration company my insurer recommends?

In most cases you can choose your own contractor. Tell your adjuster who you hired. We work with all carriers and provide the documentation they need.

Will my hardwood floors be ruined?

Not always. If water is removed quickly, drying mats can pull moisture from hardwood and many boards flatten again. Boards that stay cupped or crown after drying may need sanding or replacement.

What happens to my furniture and belongings?

We move them to a dry area or pack them out for cleaning and storage. Every item is photographed and listed, which helps with your contents claim.

Will new drywall match the rest of my walls?

We match texture and paint as closely as possible. Sometimes the best match means painting a full wall or room, which your estimate will show.

How can I tell if water got into the walls?

Look for swollen baseboards, bubbling paint, or a musty smell, but many wet walls look normal. A moisture meter and thermal camera are the reliable way to know.