Creek, river, and runoff flooding · Carrollton, TX
Flood Water Restoration in Carrollton, TX
Floodwater is dirty water. Our flood water restoration crews in Carrollton, TX treat it that way: safe removal, flood cuts, disinfection, and full drying, with records for your flood or homeowners claim.
- Emergency flood cleanup 24/7
- Category 3 water protocols
- Flood cuts and disinfection
- NFIP claim documentation
Emergency flood restoration in Carrollton: start here
Do not walk through floodwater that is touching outlets, cords, or appliances. Stay out of moving water. If the power panel is wet, leave the breakers alone and wait for an electrician or the utility.
Once it is safe, take photos and video of every room before anything moves. Call your insurance carrier and your flood insurer if you have one. Then call us at (940) 274-9880 for flood restoration in Carrollton. From our Denton base, crews typically arrive in 60 to 90 minutes, and longer when roads near the creeks are closed.
Floodwater that came from outside is Category 3, or black water. It carries soil, sewage, and chemicals. Porous materials it touched, such as carpet, pad, insulation, and lower drywall, usually cannot be saved.
Carrollton waterways
Where floodwater comes from in Carrollton
The city engineering office tracks four creeks plus the river on the west edge.
Local history
What the 2015 flood taught Carrollton
May 2015 was a very wet month across North Texas, and by the end of it the Elm Fork was running more than 15 feet above normal. On May 30, Carrollton firefighters rescued over 10 people at Sandy Lake RV Park, where the water got as deep as 5 feet.
Reports from that June named flooding near Sandy Lake Road, Josey Lane, Luna Road below Belt Line, and the Indian Creek Golf Course. City damage estimates started at $4.5 million and climbed to about $10.1 million.
The lesson for homeowners: most of Carrollton sits well above the river, but low ground near the Elm Fork and the creek corridors can flood in a long wet stretch. Street runoff during a single hard storm can also push water into slab homes and garages far from any creek.
Our process
How we restore a flooded Carrollton home
Pump and extract
Pumps and truck-mount extractors remove standing water and mud.
Flood cut
We remove drywall and insulation at least 2 feet above the water line, plus carpet and pad.
Clean and disinfect
Mud comes off hard surfaces, then we apply antimicrobial to studs, slab, and lower framing.
Dry
LGR dehumidifiers and air movers dry the open walls and slab, checked every day.
Rebuild
New insulation, drywall, paint, trim, and flooring once readings confirm the structure is dry.
24/7 Emergency Line
Floodwater in your Carrollton home?
Call (940) 274-9880 for emergency flood cleanup. We answer 24/7.
Flood insurance in Carrollton
Standard homeowners policies do not cover rising floodwater, whether it came from a creek, the river, or surface runoff. Flood coverage comes from an NFIP policy or a private flood policy. NFIP policies usually take 30 days to start, so buying one after a storm is forecast is too late for that storm.
Carrollton’s Class 6 rating in FEMA’s Community Rating System lowers NFIP premiums for residents. Check your flood zone on the FEMA Flood Map Service Center.
If water came in through a roof damaged by wind or hail, or from a burst pipe, that is not a flood in insurance terms. Your homeowners policy may cover it. We document the cause and source clearly so your claim goes to the right place. For a rough estimate, use our insurance claim coverage estimator.
Why Carrollton homeowners call us after a flood
- Category 3 training and protective gear for black water.
- Photo records of every room, useful for NFIP and homeowners claims.
- One company from flood cleanup through rebuild.
Read our guide on what to do after a home floods for more detail.
More services in Carrollton
More Carrollton restoration services
See our flood water restoration service overview or the Carrollton service area hub. Across the Elm Fork, we also handle flood cleanup in Coppell, and upstream in Lewisville.
FAQ
Carrollton flood cleanup questions
Is my Carrollton home in a flood zone?
Look up your address on the FEMA flood map, or contact the city’s floodplain administrator in Engineering. Homes near the Elm Fork and the creek corridors are the most likely to be in a mapped zone.
Can floodwater-soaked carpet be cleaned?
Not safely. Carpet and pad that touched outside floodwater are Category 3 and should be removed. Tile, sealed concrete, and some hard furniture can be cleaned and disinfected.
Why cut drywall 2 feet above the water line?
Drywall wicks water upward and hides wet insulation behind it. Cutting above the wet line lets us remove contaminated material and dry the wall cavity fully.
Does homeowners insurance cover storm runoff that came in the door?
Usually not. Surface water entering from outside is treated as flood under most homeowners policies. A flood policy is what typically covers it.
What if my garage flooded but the house stayed dry?
Check the lower wall of any room that shares a wall with the garage. We can test it with a meter. A flooded garage with stored items can also grow mold in boxes quickly.